Customer not able to log in on website

Home Support Free Theme: Access Shop Customer not able to log in on website

This topic contains 7 replies, has 3 voices, and was last updated by AccessShopThemes Support AccessShopThemes Support 11 months ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
  • #4194



    I’ve been tinkering around with the free version of accessshop and encountered some problems.
    The title of this post explains the problem.
    This is the path I take on my home page
    Homepage->Login->Create Account-> Fill in all the information

    Here after, It “deletes” the entry data from the page after I hit submit. Then nothing happens! I’ve enabled confirmation email but that doesn’t come in either.

    How to fix this?



    Also, I’ve managed to get a DOUBLE Home button on my navigation. Thereby It displays the category next to the 2 home buttons. I remember adjusting this somwhere in the code, but I can’t find it anymore!

    Can someone point me to the file where there is the home button?



    I’ve thankfully found the way to adjust the home button


    Hi There,

    Can you please send us your site details we’ll surely find a solution for you.
    It is working on our demo site. So there must be something within the site.
    Send your credentials for backend and ftp too via email @




    Thank you for the response.

    I’ve send my information to the email in the response.
    Thereby, I am currently struggling with translating my shop. Where do I need to paste a .csv file ?

    Thanks in afance!


    Hi There,

    Your registration issue is fixed.
    For translating check this post:




    The customers can’t open their account dashboard.


    You have set to confirm the account so you first need to confirm your account then only you can open dashboard.
    we checked and tried logging in with : our email and successfully logged in.
    you can check the account with name Developer Admin.


Viewing 8 posts - 1 through 8 (of 8 total)

You must be logged in to reply to this topic.