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Orders not shownn in customer's account

Home Support Free Theme: Access Shop Orders not shownn in customer's account

This topic contains 11 replies, has 3 voices, and was last updated by  Mandeep Singh 2 months, 3 weeks ago.

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #4407

    vinay
    Participant

    Hi AcecssShop,

    The orders placed successfully are shown in admin panel but are not shown at the customer’s end. Any leads into what might have gone wrong. Read in some of the forums that the issue might be due history.phtml not being pointed to correctly for the installed theme.

    Please guide me if the above might have caused an issue, if so where can this be altered to reflect the orders.

    Regards,
    Vinay

    #4412

    Hi There,

    The orders can be seen in customer logged in account dashboard.
    No such issues are reported yet or found.
    Is it what you mean or make more clear.

    Thanks!

    #4470

    vinay
    Participant

    Apologies, missed the reply.
    Yes, for the customers logged in we are not able to see the placed orders.

    Regards,
    Vinay

    #4471

    Hi There,

    It is still not quite understandable.
    When a customer logs in and places the order, the order is not seen on customers account dashboard?
    Is it this what you mean?
    Please some images with issue would be better idea to understand and help you.

    Thanks!

    #4477

    vinay
    Participant

    Hi Team,

    Once a customer (who has logged in to his account) places his order, the order details can be seen in the customer’s dashboard.

    The customer order details are available for us at the back-end through magento admin panel. It is the customer end where we are seeing the missing order.

    Regards,
    Vinay

    #4482

    Hi There,

    If you could provide us your site url then we could check this by signing up and placing an order in it.
    Enable the Cash on delivery option in payment so that we can place order successfully.

    So as per your explanation when we sign up and login and then place an order we won’t be able to see it on our dashboard? Is it right?

    Thanks!

    #4483

    vinay
    Participant

    Hi Team,

    Thanks for the quick reply.Since the site is live we are not in a position to enable COD.

    I have created a new product with Rs.1 here http://dexotica.com/test.html. Do let me know if this is fine with you.

    Regards,
    Vinay

    #4485

    Hi There,

    I just checked on your site and created an account with
    http://dexotica.com/customer/account/
    Email: devteam2070@gmail.com
    Pass : adminadmin

    and placed order and I can see it on my account dashboard.
    You can login and check with above details and delete this user.

    Thanks!

    #4486

    vinay
    Participant

    Hi Team,

    Thanks for you efforts. Pending orders do show up in customer account. It is the completed orders which are missing from customer account.

    Sorry, did not mention it in my earlier comments.

    Regards,
    Vinay

    #4487

    Then complete that order from backend. And see what happens.
    Those orders pages are not all loaded by theme those are built in functionalities, we just have changed the design only.
    if you send us details for backend may be we can check something.
    Do not share credentials here you can email them to support@accessshopthemes.com
    Thanks!

    #5647

    Mandeep Singh
    Participant

    I Have same issue.
    Please help
    thanks

    #5648

    Mandeep Singh
    Participant

    i have same issue please help

    Thanks

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